Posted October 01, 2019 09:00:16While you might not be in a hurry to buy a new phone right now, you might have to shell out some cash if you plan on using the service to store a phone.
That’s the advice from the major wireless carriers in Australia that has prompted the Federal Government to launch a nationwide recall effort, including the mobile network operators.
The Federal Government has set up an online form to collect information about Australians who have a phone that is still in a manufacturer’s warranty period.
The recall is designed to determine whether there is a risk of phone damage and is also aimed at the owners of the affected devices.
The affected phones will be tested by the carriers and their technicians to determine if they can be repaired and returned to a store if the phone is damaged or needs to be replaced.
If the phone does not meet the manufacturers warranty, the phones owner will be responsible for the cost of a new device.
The company that provides the service will then need to contact the person who has the phone and advise that the person cannot use the phone.
A number of major phone retailers have already announced they are withdrawing from the mobile phone network in Australia.
“It is a great opportunity for consumers to get their hands on a new and shiny device without incurring the expense of new equipment,” the Australian Competition and Consumer Commission said in a statement.
“The major carriers are providing a great deal of help in this process by offering a range of services including phone repair, free return to store and the ability to trade in a used phone for a refurbished one.”
For consumers who are considering using the mobile service, they will have a choice of whether to buy the new phone or keep their existing phone for longer.
“In some cases, the affected phones may have to be returned to the carrier and the cost will be covered by the person that sold the phone, if the carrier agrees.
The Federal Communications Commission has also taken aim at the companies that sell refurbished phones and has launched a nationwide survey of Australians.
It is looking at the cost that the customers of refurbished smartphones have to cover if the new phones are returned to them, and it is also looking at ways to encourage people to get rid of their refurbished devices if they cannot afford them.”
We will continue to monitor these matters and will respond accordingly if we see a pattern of complaints or actions that raise concerns,” the commission said.
While consumers are urged to avoid using phones with a warranty period that is more than six months, there is no mandatory recall.”
Consumers who choose to upgrade their phone to a refurbish device will be able to choose from a range, including an optional refurbished handset, as well as a full refund of the purchase price,” the Federal Communications Commissioner, Andrew Colvin, said in the statement.”
If a customer chooses to buy an upgrade, they should be aware that the refurbished device will also be eligible for a full return of the sale price.
“Read more:The Australian Competition & Consumer Commission will investigate whether there are any instances of consumers being ripped off for a phone replacement, and any consumer rights breaches.
If you need a new mobile phone, or you just want to know if your current phone has been returned to you, here are some resources to help you get started:The ABC is a media partner for ABC News.
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